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Holy Trinity C of E Primary School

Holy Trinity C of E Primary School

Learn Together, Shine Together

Learn Together, Shine Together

Complaints Procedure



If you have an area of concern regarding your child, or any aspect of school life, we find it is better for all concerned for you to let us know, as soon as possible. It is much easier for us to sort out a recent problem than something that happened some time ago.


We promise to:-

  • Deal with your area of concern honestly and politely.

  • Look into the issue thoroughly, fairly and as quickly as possible.

  • Keep you up-to-date with what we are doing.

  • Apologise if we have made a mistake.

  • Tell you what we are going to do to put things right. 


If you have an area of concern please make an appointment with the member of staff involved or your child’s class teacher who will deal with your issue. If the member of staff is unable to deal with your concern or you are not satisfied with the response please speak to the Headteacher. If the matter can not be resolved then an official complaint can be made in writing; this should be addressed to the Chair of Governors.

This policy is due to be ratified by our governors at the next full governing body meeting.

Arrangements for handling complaints from parents of children with special educational needs (SEN) about the support the school provides 

In the first instance, please contact the SENCO (Mrs Rachel Jenkins to outline your complaint. If you feel that your complaint has not been resolved satisfactorily please follow the guidance in the SEN Policy (see SEN section).

Parents can be signposted to the Blackburn with Darwen SEND team for support.


The SEN Code of Practice outlines additional measures the Local Authority must set up for preventing and resolving disagreements. Parents/carers will be given the necessary information upon request.